Legal Info
Terms and Conditions for Bluemanor Windows Ltd
DEFINITIONS
a) “Company” or “BMW” means Bluemanor Windows Limited of Unit 4, Chilford Court, Braintree, Essex, CM7 2QS. Registered Address: 1st Floor, 11 Freeport Office Village, Century Drive, Braintree, Essex, CM77 8YG
b) “Premises” means the delivery or installation address provided by the Purchaser in writing at the time of order.
c) “Product” or “Products” means those items detailed in the Order Confirmation, if applicable, as varied by a VOC.
d) “Purchase Agreement”, “Agreement” or “Order Confirmation” means this contract for purchase of the Product entered into by the Purchaser and the Company following the acceptance of the Quote. These terms and conditions, together with the Order Confirmation and any VOC, form the Purchase Agreement.
e) “Purchaser” means you as the purchaser of the Product and/or services.
f) “Quote” means the written quotation including details of the required works provided by the Company to the Purchaser.
g) “VOC” means any variation to the signed contract and to this Agreement, which must be in writing and agreed by both parties.
PRODUCT PURCHASE:
The Company agrees to supply the Products and, if applicable, provide the installation services, in consideration for payment of the fee set out in the Order Confirmation, as varied by any VOC. For the avoidance of doubt, if the Purchaser does not sign and return the Order Confirmation or VOC within thirty (30) days, the Company shall have the right to terminate the Agreement by written notice and in the event of such termination, the Company shall refund any deposit already received (less the survey fee or test hole fee if Agreement is for a Conservatory or Conservatory Roof installation)
ILLUSTRATIONS:
Any illustration(s) in the Company’s promotional literature and documentation are for the Purchaser’s guidance and information only and will not be to scale. Illustrations are correct at the time of print and Bluemanor Windows will not be held responsible if installed or supplied products differ in appearance. Display and demonstration windows, doors and other products are used to demonstrate the workings of a typical product and are sample products only.
SURVEY – FOR SUPPLY-ONLY ORDERS
a) A survey may be provided on request for Products purchased hereunder on a “price on application” basis.
b) In the event of any such survey being undertaken, the Purchaser agrees to accept the reasonable terms of the resulting survey report.
c) If no survey is required and/or undertaken, the Purchaser shall be solely responsible for providing fully accurate dimensions in relation to the Product and/or installation.
d) This Purchase Agreement is conditional upon the Company’s approval of the Quote, Agreement or VOC following inspection.
e) The Company reserves the right to make minor modifications to the Quote or Agreement as the Company deems reasonably necessary. This includes the location, quantity and size of Trickle Vents as well as location, quantity and size of frame extenders and add-ons
SURVEY – FOR SUPPLY AND INSTALLATION ORDERS
a) This Order Confirmation is conditional upon the Company’s confirmation of the Quote following inspection by the Company’s surveyor.
b) The Company reserves the right to terminate and withdraw from the Agreement (with no further obligation or liability to Purchaser or Company) by written notice following such survey. In the event of such termination/withdrawal, the Company shall refund any deposit already received (less the survey fee or test hole fee if Agreement is for a Conservatory or Conservatory Roof).
b) The Company reserves the right to make minor modifications to the Products as the Company deems reasonably necessary. This includes the location, quantity and size of Trickle Vents as well as location, quantity and size of frame extenders and add-ons
c) Any additional products or services generated from the survey report which lead to a variation in cost to the Purchaser will be subject to a VOC (and, for the avoidance of doubt, such VOC will supersede the Quote, Order Confirmation and any prior correspondence).
PRODUCT
a) Demonstration windows, doors and other Products are used to demonstrate the working of a typical Product, and accordingly are sample Products only. The windows or other Products detailed in the Agreement are manufactured and/or installed by the Company as closely as possible to the demonstration specification whilst using such manner and materials as the Company reasonably considers suitable and, pursuant to the Company’s policy of continuous improvement of the Products, the Company reserves the right to make modifications in design, specification or composition of the Products in its reasonable discretion. For the avoidance of doubt, however, the overall specification or composition of the Products shall be substantially similar to samples available at the date of this Purchase Agreement.
b) Please note that the Company’s double-glazing units are designed primarily to reduce the heat loss which normally occurs through single glazing. The occurrence of condensation on the outer face of the units will depend primarily upon the environment within the dwelling. For further details, please refer to the Company’s published literature regarding condensation (available on request). Accordingly, please also note that the Company gives no warranty concerning the incidence, prevention or elimination of condensation following the installation of the Product.
PREMISES
a) The primary purpose of the Company’s site inspection is to ascertain sizes and the feasibility of the installations shown in the Agreement and will not include a general or structural survey of the Premises. Such inspection will be confined to those areas of the Premises which directly relate to the proposed installation. The Company will not be responsible for remedying any defect in the Premises existing before the installation (or delivery) date or for any damage arising therefrom.
b) The Company may require provision for the secure storage of Products at the Premises for the duration of the work period.
c) The Purchaser shall be responsible for ensuring that the Products and their installation comply with all local planning, conservation, and similar requirements and for obtaining all relevant consents unless otherwise agreed in writing by Bluemanor Windows.
DELIVERY
a) The estimated period for delivery shall run from the date of this Purchase Agreement (or, where this Agreement is financed by a building society or finance company, from the date confirmation of approval of the loan is received) or, if later, from the date of Company’s acceptance of the relevant surveyor’s report. The Purchaser acknowledges and agrees that the stated time for delivery of the Product is only an estimate, and that time is not of the essence for the purposes of this Agreement. If any VOC has been agreed, the estimated period for delivery will run from the date of such VOC (or, if later, the date confirmation of approval of such loan is received).
b) Upon receipt of notice that the Products are ready for delivery (and subject to any prior arrangements agreed with the Company in writing), the Purchaser shall promptly provide reasonable access to the Premises.
c) The Purchaser shall promptly reimburse the Company for any additional charges properly arising from any unreasonable non-acceptance of the Product by the Purchaser. Further, if the Purchaser’s acts (or omissions) prevent the Company from successfully delivering the Product on the agreed date, the Company reserves the right to charge the Purchaser a reasonable fee for costs arising from such altered delivery (which is likely to be a minimum of £100 plus VAT) and/or any additional costs arising from resulting storage fees.
RISK AND TITLE IN AND TO THE PRODUCTS
a) Title in and to the Products shall remain with the Company and shall not pass to the Purchaser until the total amount due to the Company (including any applicable interest and costs) has been received in full by the Company.
b) Until title passes, the Purchaser shall hold the Products as bailee for the Company.
c) Risk in the Product shall pass to the Purchaser when the Company makes the Products available to the Purchaser (or any agent or carrier appointed by the Purchaser) at the Company’s Premises or other delivery point agreed by the parties.
ADDITIONAL WORK FOR SUPPLY AND INSTALLATION CONTRACTS
a) The Company will not move or adjust fixtures, fittings, utilities or other services which are ancillary to the basic structure of the property, including without limitation curtains, blinds, shutters, radiators, pipes, electricity, telephone or television cables, doorbells, alarms, satellites, aerials etc unless otherwise agreed with Bluemanor Windows in writing and detailed in the Order Confirmation or a VOC.
b) The Company will use reasonable endeavours to ensure that work completed on the Premises matches existing finishes but will not be liable for non-matching of existing materials and cannot guarantee the matching of external specialist finishes such as pebble-dashing, Tyrolean or similar material. When variations occur in existing plaster lines, the Company cannot guarantee that equal amounts of subframe will be visible all round.
c) The Company will make good any damage caused by the Company in the course of installation to plaster, rendering, brickwork or pointing immediately surrounding any window or door installed (excluding decoration) but cannot guarantee against superficial damage to surrounding wallpaper and paintwork or damage to ceramic tiles in the same or surrounding area. The making good of any such damage or required re-decoration shall be the Purchaser’s sole responsibility.
d) The Company will not undertake to remove intact any existing glass, frames or secondary double-glazing units, or to remove or replace existing secondary double-glazing units, without causing damage. The making good of any such damage shall be the Purchaser’s sole responsibility.
e) All materials removed during installation will be cleared from the Premises and cannot be retrieved or replaced thereafter. If any materials are required to be retained this must be timely notified in writing to the Company and is subject to the Company approval in each case (not to be unreasonably withheld).
f) The Company will not accept any responsibility or liability for existing defects in the structure of the property (such as structural cracks, existing cracks or live plaster, or lack of lintel support above the windows to be replaced).
g) If the amount of site waste is sufficient to necessitate substantial or third-party waste clearing, the Purchaser will be liable for payment of any and all related costs.
h) In the event work cannot be completed due to site conditions or restrictions (for example sealing up after fitting) and return visit(s) and/or additional services are required to complete the work, the Company reserves the right to apply reasonable charges for any such additional visits or services.
i) Bluemanor Windows Limited are not responsible for the supply and installation of your chosen decorative flooring or skirting boards and as such these products are not included within the agreement unless otherwise agreed in writing.
LIMITATION OF LIABILITY
a) The Purchaser agrees that the Company’s liability to the Purchaser hereunder shall be limited to the amount the Purchaser has actually paid to the Company for the Product under this Agreement. Except as set out herein, the Company shall not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising hereunder. Nothing in this Agreement shall operate to limit or exclude liability for death or personal injury caused by negligence of the Company.
b) If the Purchaser establishes that any Products have not been delivered, have been delivered in a damaged state or do not comply with the applicable description, the Company shall at the request of the purchaser either replace with similar products or allow the Purchaser credit for the relevant invoice value or for costs of repair.
c) Whilst every effort is made to complete works within a reasonable time, for the avoidance of doubt, the Company shall not be liable for any delay in delivery, and/or delay to completion of the work, which arises from cause(s) beyond its reasonable control.
PAYMENT
a) For Supply Only orders, payment (in cleared funds) shall be made as follows:
– Deposit: 50% of the total contract value upon placing of the order (plus 50% of any increased value under any VOC payable on signature of the applicable VOC).
– Full balance payable prior to collection or delivery as per the date stated on the Agreement or any subsequent VOC.
b) For Supply and Installation orders, payment (in cleared funds) shall be made as per the breakdown stated on the Agreement however the below can be used as a guideline:
Deposit: 25% of the total contract value upon placing of the order is required and will be deducted from the total balance due.
Balance Remainder: The remainder of the outstanding balance is due as per the breakdown provided in your Agreement or any subsequent VOC.
In the event of a dispute, or in the event of any remedial /snagging works being outstanding on completion (as defined by Bluemanor Windows Limited) the purchaser may hold 5% of the outstanding purchase costs as stated on the Agreement or any subsequent VOC until said works have been completed.
For the avoidance of doubt, in every case the full balance of all payments hereunder is payable immediately on satisfactory completion (as reasonably determined by the Company) and must be paid, or made available for collection by the installation team, at such time.
c) Any late payments or other sum(s) outstanding at any time will be subject to interest at the rate of three percent (3%) above the then current annual base rate of NatWest plc, calculated daily from the date such payment was due to the date of actual payment.
d) For the avoidance of doubt, any minor defect(s) in the completed work shall be rectified in accordance with the Warranties set out below and, notwithstanding such guarantee, any failure to pay the full balance (minus the 5% dispute allowance allowed as per 12.b) as set out above shall constitute a material breach by the Purchaser of this Agreement.
WARRANTIES:
For a period of up to ten (10) years or fifteen (15) years (product dependent and confirmed on first page of any agreement) from the date of installation, the Company undertakes to repair or replace double glazed units or profile materials (other than mechanical parts) free of charge where and to the extent any such fault is the sole result of defective materials or workmanship in or on any window or door frame installed by the Company. All mechanical parts (such as locks, hinges, handles, etc that are subject to wear and tear) are guaranteed against malfunction under normal use for a period of up to one (1) year after installation.
No warranty, guarantee or representation hereunder shall apply to:
a) Minor imperfections within glass or any incidence of condensation;
b) Damage or fault(s) due to accidents, misuse or neglect;
c) Damage or fault(s) due to inadequate maintenance;
d) Damage or fault(s) resulting from removal and/or repositioning of the installation (or part of the installation) carried out by persons other than the Company;
e) Damage to existing timber, adjacent to the installation of Products, remaining at the Purchaser’s request;
f) Expansion or contraction of PVCu framing during hot weather (which may cause locking mechanisms to bind).
Notification of any claim under such warranty must be by written notice received as soon as reasonably practical upon which the discovery of the defect or fault ought reasonably to have been made.
All guarantees provided (unless otherwise stated) are insurance backed with the Consumer Protection Association Membership Number 3031 (membership certificate available upon request).
CONDENSATION
a) The Company’s double-glazing units are designed primarily to reduce the heat loss which occurs through single-glazing and the presence of condensation will depend upon the environment within the dwelling. For further information, please refer to the Company’s leaflet about condensation (available on request).
b) For the avoidance of doubt, the Company gives no warranty concerning the incidence, prevention or elimination of condensation.
ALTERNATIVE DISPUTE RESOLUTION FOR SUPPLY AND INSTALLATION ORDERS
a) Any dispute which arises in relation to a Supply and Installation order where we cannot resolve using our own complaints procedure can be directed to Which? By calling 0333 241 3209 (or, where appropriate, directly to the Ombudsman) for mediation or determination/arbitration.
b) Where a matter has been so referred and has not been resolved within one month (or such later time as the parties may agree in writing) either party shall have the right to request arbitration and/or determination by the Ombudsman pursuant to the rules of The Quality Assurance Ombudsman Scheme, 1996 (as amended from time to time).
c) In the event of any such dispute, the Purchaser shall not be entitled to withhold payment of undisputed sums.
NOTICES
a) Written notice where required shall be given by recorded delivery post or by hand during office hours, to the relevant address set out above with a written acknowledgement or confirmation retained.
b) The Purchaser agrees to provide the Company with timely written notice and subsequent reasonable opportunity to investigate and/or remedy any complaint or issue arising from supply or installation hereunder.
COOLING OFF PERIOD (RIGHT TO EARLY CANCELLATION) – FOR SUPPLY AND INSTALLATION ORDERS ONLY
a) This Agreement for Supply and Installation Orders may be terminated (i.e. cancelled) by the Purchaser for any reason by written notice sent to the Company’s address shown above, provided such notice is received no later
than the end of the fourteenth (14th) day following the date of the Purchaser’s acceptance of the Quote (and in such case the Purchaser’s deposit shall be
refunded in full, less any applicable survey or test hole fee for conservatories and conservatory roofs).
b) Where, following the survey, a VOC has increased the price shown in the agreement, the Purchaser shall be entitled to not accept such VOC, cancel such order and terminate this Agreement by written notice, provided such notice is received within fourteen (14) days of the date of the issue of such VOC, and provided that the Purchaser has paid the Company for the cost of the survey (and, in such case, the Purchaser’s deposit shall be refunded in full, less any applicable survey fee).
c) For the avoidance of doubt, there is no right to early cancellation (or “cooling off”) for supply only orders.
GENERAL
a) Save as otherwise set out above and to the fullest extent of applicable law, all Products are provided without any warranties or representations of any kind, either implied or express.
b) This Agreement (including schedules) constitutes the entire agreement between the parties on the subject matter hereof.
c) If any part, term, or provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, unenforceable, or in conflict with any relevant law, the remaining portions or provisions shall still remain valid and continue in full force and effect.
d) This Agreement shall be governed by and in accordance with the laws of England and Wales. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Court
Customer Cancellation Notice
Should you wish to cancel your order within the cancellation period (14 Days); we politely request you contact us as soon as possible using the contact information below:
Telephone: 01376 322266
Email: sales@bluemanorwindows.co.uk
Alternatively, please complete the below cancellation request:
Dear Bluemanor Windows,
I/We hereby give notice that I/We wish to cancel my/our contract and have provided notice within the cancellation period (14 Days) as per your Terms and Conditions.
Date:
Print:
Sign:
Installation Address:
Reason for Cancellation:
Please return the completed form to the below address:
Bluemanor Windows Ltd
Chilford Court
Braintree
Essex
CM7 2QS
Privacy Policy for Bluemanor Windows Ltd
This privacy policy is for this website www.bluemanorwindows.co.uk which is operated by Bluemanor Windows Ltd
This policy statement tells you how we collect information and how we use it. It will assist you in making informed decisions when using our site and our services.
What We Do
Bluemanor Windows are a local and family run home improvements company whom specialise in the installation of uPVC and Aluminium Windows, Doors, Conservatories, Roofline and Cladding.
The Data We Collect
We do request information such as your name, address, postcode, telephone number, email address and company details which you can choose to provide when you either subscribe to our e-mail updates or use our online contact forms.
We need to collect this information in order to provide you with our products and services. It also helps us personalise and deliver relevant, benefit-driven content in any update e-mails.
The legal basis for our collection of this data is ‘Legitimate Interest’ as per Recital 47 of Article 6(f) of the General Data Protection Regulations (GDPR) as it is reasonable for you to expect that you will be contacted about your enquiry having entered your contact details into an enquiry form.
We do not collect ‘sensitive data’ about you (as specified in Article 9 of the GDPR as data about ‘racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership’.)
We do not knowingly collect, process or share the Personal Data of children or minors, if you are under 18, please do not provide any personal information to us.
You do not have to provide us with any Personal Data if you do not want to, however we will be unable to contact you about your enquiry if you do not.
We also collect aggregate information from all website visitors using cookies. This aggregate data is used to customise our web content to deliver a better experience for our users and will not personally identify you. Please see the ‘Use of IP Address’, ‘Use of Cookies’ and ‘Use of Clear GIFs’ sections of this Privacy Policy below.
Use of Personal Data
If you submit your telephone number via our website we will contact you via phone to qualify your enquiry and ascertain your requirements.
We may also contact you via email with information about offers or promotions we believe will be of interest to you.
We also use personal information for the purposes of administering and expanding our business activities, providing customer service and making available our products and services to our customers and prospective customers.
We may send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post, by email or telephone (you can inform us at any time if you no longer require marketing communications).
We will retain your Personal Data for up to 12 months from the date of submission or alternatively our last communication with you. The reasons we retain your Personal Data for this period are as follows:
It may take us some time to contact you after you have made your enquiry.
Once we have contacted you we may contact you by way of a courtesy call to ensure that your requirements have been met and to maintain the standards of the service we provide.
We run promotions and launch new products from time to time. We will update you with this information if we believe it is of interest or benefit to you.
Some products we supply are sold with a 10-year or 15-year guarantee. When you purchase products that carry these guarantees we will retain your Personal Data for a 10 or 15 year period in order to honour these guarantee agreements.
Your Rights
You may not know it but under GDPR you have certain rights regarding your Personal Information. The rights that apply to the Personal Data we collect are as follows:
The right to be informed – this means you have a right to know what happens with your Personal Data. Hopefully this Privacy Policy should provide you with this information.
The right of access – this means you have the right to know what Personal Data we hold about you. Upon request, we will provide this information to you free of charge within a reasonable amount of time.
The right of rectification – if the Personal Data we hold about you is incorrect or incomplete you have the right to correct it or complete it.
The right to erasure – sometimes known as ‘the right to be forgotten’ this means if you request us to do so, we will delete the Personal Data we hold about you.
The right to restrict processing – this means that you can request for us to cease processing your data rather than deleting it.
The right to data portability – this means if you request Personal Data from us we will provide it in a commonly used, machine readable form.
The right to object – this means you can object to us processing your Personal Data if you do not believe it is in your interest.
The right to lodge a complaint with a supervisory authority if you so wish.
Contact Us
Email: sales@bluemanorwindows.co.uk
Telephone: 01376322266
Post: Bluemanor Windows Ltd, Unit 4 Chilford Court, Braintree, Essex, CM7 2QS
Call Recording
If a member of our team contacts you by telephone, or if you contact us by telephone, calls may be recorded for training and monitoring purposes.
Use of IP Address
An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.
Use of Cookies
Cookies are informational files that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re visiting our site. The use of cookies is an industry standard – you will find them on most major web sites.
By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of our website that our users find valuable. While both of these activities depend on the use of a cookie, visitors to our website always have the option of disabling cookies via their browser preferences.
Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of our website may not function properly or may be considerably slower if you refuse cookies. For more information please see our cookie policy.
Third Party Cookies and Remarketing
In some special cases we also use cookies provided by trusted third parties. The following section details some common third party cookies you might encounter through this site.
Google Analytics: Our website uses Google Analytics, one of the most popular and trusted analytics solutions, to help us to understand how people use our website. It does this by tracking such information as how long people spend on our website, the pages they visit, the website that referred them to our website and other aggregate data. We do this so that we can make improvements to our website and provide a better user experience and more engaging content.
Google AdWords: We may use Google AdWords remarketing which allows us to reach people who have been on our website, and show them adverts relevant to the pages they have visited. This means, after your visit to our website, you may be shown ads by Google either within the Google Display Network or Google search results. Google AdWords uses cookies in order to show ads based on your past visits to websites to provide relevant ads for products and services of interest to you.
You can adjust your settings and also opt out of Google’s use of AdWords cookies by visiting Google’s Ads Settings.
Google AdSense: We may use the Google AdSense service to serve advertising. The Google AdSense service uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. You can adjust your settings and also opt out of Google’s use of AdSense cookies by visiting Google’s Ads Settings.
Facebook Pixel: This involves incorporating a tracking pixel (Facebook Pixel) in the head section of our website, which marks website visitors and recognises them the next time they visit the social network. The pixel uses browser information, visited websites and a hashed Facebook ID of the website user. This makes it possible for us to employ retargeting, i.e. to show you relevant Facebook ads about products or services of interest to you.
If you do not wish the Facebook pixel to use your information in this way, it is possible to opt-out of this and many other third-party cookies by following this link to the ‘Your Ad Choices’ website.
Use of clear GIFs
A clear GIF (Graphics Interchange Format) or pixel tag (also known as a ‘Web beacon’) is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors.
Links to Other Sites / ‘Public’ Areas
You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. There are links to other sites from our website pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from that of our site(s). We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.
Security
Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.
The List Owner (the Data Controller)
The Data Controller is Bluemanor Windows Ltd, Unit 4 Chilford Court, Braintree, Essex, CM7 2QS.
Bluemanor Windows Ltd’s Privacy Policy 23rd May 2018.
Cookie Policy for Bluemanor Windows Ltd
Introduction
This Cookie Policy refers to cookies used in websites operated by Bluemanor Windows Ltd.
What Are Cookies?
Cookies are tiny files that are downloaded to your computer, to improve your experience when using a website. As is common practice with almost all professional websites this site uses cookies. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
There may be the capability to create an account on this website. If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Third Party Cookies and Remarketing
In some special cases we also use cookies provided by trusted third parties. The following section details some common third party cookies you might encounter through this site.
Google Analytics: Our website uses Google Analytics, one of the most popular and trusted analytics solutions, to help us to understand how people use our website. It does this by tracking such information as how long people spend on our website, the pages they visit, the website that referred them to our website and other aggregate data. We do this so that we can make improvements to our website and provide a better user experience and more engaging content.
Google AdWords: We may use Google AdWords remarketing which allows us to reach people who have been on our website, and show them adverts relevant to the pages they have visited. This means, after your visit to our website, you may be shown ads by Google either within the Google Display Network or Google search results. Google AdWords uses cookies in order to show ads based on your past visits to websites to provide relevant ads for products and services of interest to you.
You can adjust your settings and also opt out of Google’s use of AdWords cookies by visiting Google’s Ads Settings.
Google AdSense: We may use the Google AdSense service to serve advertising. The Google AdSense service uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. You can adjust your settings and also opt out of Google’s use of AdSense cookies by visiting Google’s Ads Settings.
Facebook Pixel: This involves incorporating a tracking pixel (Facebook Pixel) in the head section of our website, which marks website visitors and recognises them the next time they visit the social network. The pixel uses browser information, visited websites and a hashed Facebook ID of the website user. This makes it possible for us to employ retargeting, i.e. to show you relevant Facebook ads about products or services of interest to you.
If you do not wish the Facebook pixel to use your information in this way, it is possible to opt-out of this and many other third-party cookies by following this link to the ‘Your Ad Choices’ website.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site and so we understand which optimisations our users appreciate the most.
We may sell products via our website and it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track.
We may use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
We may use several partners to advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work social media sites such as Facebook and Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Bluemanor Windows Ltd Cookie Policy 23rd May 2018
Data Protection Policy for Bluemanor Windows Ltd
Website Privacy Statement/Data Protection Policy
To provide our services, Bluemanor Windows Ltd collects and processes a substantive amount of personal data and sensitive personal data – as defined in the Data Protection Act 1998. All processing is conducted in accordance with the legislation. Part of our compliance is our registration with the Information Commissioner’s Office (ICO) – the ‘Notification’. This Notification details the purposes for which we process data. It is available on the Public Register of data Controllers at the ICO website at www.ico.gov.uk
Data may be shared with third parties in the provision of our services and/or if we are required to do so by law. We cannot accept responsibility for any processing conducted by third parties outside our remit. The sensitive personal data we may process will have been collected from the Data Subject as part of the booking process and therefore consent for processing is accepted with the signed booking form.
None of the above affects your rights of access to personal data we may hold on you. All requests must be made in writing – email is acceptable – to Stephen Clark at the company. Please note that we may charge a £10 administrative fee for such a request – this fee is payable in advance and is non–refundable.
Information Security Policy
Bluemanor Windows Ltd collects and processes a substantive amount of personal data in the provision of our specialized services. Security of this information is very important to us and all feasible security measures are in place. Stephen Clark is responsible within the company for the administrative procedures and all enquiries should be directed to him via the company.
Business Continuity Plan
Bluemanor Windows Ltd keeps personal data in both electronic and manual formats. In the provision of the services we offer, we may sometimes need to collect and process sensitive personal data. We will only process sensitive personal data freely given via the enquiry and ordering system. Regular back–ups are taken of the electronic data and a copy held off site – this protects against accidental loss/damage. Access to all data is restricted to those involved in the administrative procedures associated with our services and the actual provision of the service itself.
Copyright
Copyright information including artwork, graphics and text contained in this website is owned by Bluemanor Windows Ltd.
The information may not otherwise be reproduced, distributed or transmitted to any other person or incorporated in any way into another document or other material without the prior written permission of Bluemanor Windows Ltd.
Complaints Policy and Procedure for Bluemanor Windows Ltd
Our aim:
Bluemanor Windows Ltd is committed to providing a quality service and product(s) for its customers. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers and in particular by responding positively to complaints, and by putting mistakes / errors right.
Therefore, we aim to ensure that:
- Making a complaint is as easy as possible
- We treat a complaint as a clear expression of dissatisfaction with our service / product(s) which calls for a response within an acceptable time frame
- We deal with it promptly, politely and, when appropriate, confidentially
- We respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc
- We learn from complaints, use them to improve our service, and review annually our complaints policy and procedures
We recognise that many concerns will be raised informally and dealt with quickly. Our aims are to:
- Resolve informal concerns quickly
- Keep matters low-key
- Enable mediation where required using the mediation service provided by Which? Trusted Traders
An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
Definition: Bluemanor Windows Ltd defines a complaint as ‘any expression of dissatisfaction (with Bluemanor Windows Ltd, the products sold by Bluemanor Windows Ltd, with a member of our staff, or with an individual representing Bluemanor Windows Ltd).
Purpose: The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant’s satisfaction.
Bluemanor’s responsibility will be to:
- Acknowledge the formal complaint as deemed appropriate by Bluemanor (in writing/ via email / in person or via telephone)
- Respond within a stated period of time (usually 24-72 hours)
- Deal reasonably and sensitively with the complaint
- Take action where appropriate
A complainant’s responsibility is to:
- Bring their complaint, in writing or verbally, to Bluemanor’s attention within 24 hours of the issue arising
- Raise concerns promptly and directly with a member of staff at Bluemanor Windows
- Explain the problem as clearly and as fully as possible, including any action taken to date
- Allow Bluemanor a reasonable time to deal with the matter (24-72 Hours)
- Recognise that some circumstances may be beyond Bluemanor’s control
Responsibility for Action: All Staff, and representatives of Bluemanor Windows Ltd
Confidentiality: Except in exceptional circumstances, every attempt will be made to ensure that both the complainant and Bluemanor maintain confidentiality. However, the circumstances giving rise to the complaint may be such that it may not be possible to maintain confidentiality (with each complaint judged on its own merit). Should this be the case, the situation will be explained to the complainant.
Formal Complaints Procedure for Bluemanor Windows Ltd
Stage 1: In the first instance, if you are unable to resolve the issue informally, you should write to the attention of Management at Bluemanor Windows Ltd, Chilford Court, Braintree, Essex, CM7 2QS. Please allow 24-72 hours from receipt of this letter for a received receipt. In your letter, you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking. Following your complaint, we aim to respond within 5 working days.
Stage 2: If you are not satisfied with the initial response to the complaint then you can write to Bluemanor’s Managing Director and ask for your complaint and the response to be reviewed. You can expect the Managing Director to acknowledge your request within 4 working days of receipt and a response within 5 workings days.
Bluemanor’s aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently, timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.
Final Stage: In the unlikely event we are unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another complaint service. Where we cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
Bluemanor Windows has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040, who can explain if you are eligible to use their Alternative Dispute Resolution.