Privacy Policy

Bluemanor Windows Ltd ("Bluemanor Windows", "we", "us" or "our") is committed to respecting and protecting your privacy and personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we may retain it and the rights available to you under applicable data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

This Privacy Policy applies to personal information collected through our website, by telephone, email, in person, through our showroom, during home visits and surveys, and throughout the quotation, ordering, installation, guarantee and aftersales processes.

1. Who We Are

Bluemanor Windows Ltd is a home improvement company providing products and services including windows, doors, conservatories, extensions and other home improvement products and associated installation services.

For the purposes of UK data protection legislation, Bluemanor Windows Ltd is generally the Data Controller in relation to personal information we collect about our customers, prospective customers and other individuals who interact with us.

Data Controller:

Bluemanor Windows Ltd
Unit 4, Chilford Court
Braintree
Essex
CM7 2QS
Telephone: 01376 322266
Email: sales@bluemanorwindows.co.uk

2. What Personal Information We May Collect

Depending upon your relationship with us and the products or services you request, we may collect and process information including:

• your name;
• postal and installation address;
• email address;
• telephone and mobile telephone numbers;
• details about your property;
• information about the products and services you are interested in;
• quotation, order and contract information;
• survey and installation information;
• photographs and measurements relating to your property and proposed or completed works;
• communications between you and Bluemanor Windows;
• records of telephone calls where call recording is in operation;
• audio recordings, transcripts, notes or summaries created where AI-assisted note-taking technology is used during an appointment, meeting, survey or site visit;
• payment and transaction information;
• information relating to guarantees, warranties and insurance-backed guarantees;
• complaints, service calls and aftersales information;
• information required by building control, structural engineers or other professional advisers where applicable;
• website usage and technical information such as your IP address, browser information and cookies; and
• marketing preferences.

We will only collect personal information that is reasonably necessary for the relevant purpose.

We do not ordinarily seek to collect special-category personal information such as information concerning health, ethnicity, religion, political opinions or sexual orientation.

If such information is provided to us or becomes relevant in exceptional circumstances, we will only process it where there is an appropriate lawful basis for doing so.

3. How We Collect Your Information

We may collect personal information directly from you when you:

• make an enquiry;
• request a quotation;
• complete a form on our website;
• contact us by telephone or email;
• visit our showroom;
• arrange a home appointment;
• enter into a contract with us;
• communicate with us during an installation;
• request service or guarantee work;
• make a complaint;
• interact with our website or online advertising; or
• otherwise communicate with us.

We may also receive information from third parties where appropriate, including referral partners, manufacturers, finance providers, professional advisers, contractors or other organisations involved in providing services connected with your enquiry or order.

4. Why We Use Your Personal Information

We may process your personal information for purposes including:

• responding to enquiries;
• arranging appointments;
• preparing and providing quotations;
• discussing your requirements;
• creating accurate records of discussions, customer requirements, instructions and agreed actions, including through approved AI-assisted note-taking technology where appropriate;
• entering into and administering contracts;
• surveying your property;
• ordering products and materials;
• manufacturing, supplying and installing products;
• arranging and coordinating building and installation works;
• arranging attendance by installers, tradespeople and contractors;
• communicating with you regarding appointments and installation dates;
• processing payments;
• managing variations to contracts;
• obtaining or administering relevant building-control or professional services;
• registering guarantees and warranties;
• providing aftersales and maintenance services;
• handling complaints and disputes;
• maintaining appropriate business and financial records;
• meeting our legal and regulatory obligations;
• preventing fraud and protecting our business;
• improving our products and services;
• maintaining and improving our website;
• measuring the effectiveness of our advertising; and
• where permitted, communicating with you about relevant products, services and offers.

5. Our Lawful Bases for Processing Personal Information

UK GDPR requires us to have a lawful basis for processing personal information.

Depending upon the circumstances, we may rely upon one or more of the following.

Performance of a Contract

We may process your personal information where this is necessary to take steps at your request before entering into a contract or to perform a contract we have entered into with you.

For example, this may include using your contact details to arrange surveys, deliveries, installations, appointments and attendance by contractors involved in completing your order.

Legitimate Interests

We may process personal information where it is necessary for the legitimate interests of Bluemanor Windows or, where appropriate, another organisation, provided those interests are not overridden by your rights and interests.

This may include administering our business, providing customer service, protecting our business, maintaining records, improving our services and dealing with enquiries or complaints.

Legal Obligation

We may process information where necessary to comply with legal or regulatory requirements applying to Bluemanor Windows.

Consent

In certain circumstances we may rely upon your consent.

Where processing is based upon consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing undertaken before consent was withdrawn.

6. Contractors, Tradespeople and Service Providers

As a home improvement and installation company, it may be necessary for Bluemanor Windows to engage third parties to assist us in providing products or services to you.

Depending upon your order, these may include:

• installers;
• builders;
• electricians;
• plumbers;
• plasterers;
• renderers;
• roofers;
• scaffolders;
• surveyors;
• structural engineers;
• building-control providers;
• architects or other professional advisers;
• product manufacturers and suppliers;
• delivery and logistics providers;
• waste-management providers;
• guarantee and insurance-backed guarantee providers;
• IT, CRM and communications providers;
• payment processors; and
• other specialist contractors or service providers reasonably required to fulfil your order.

Where reasonably necessary, we may provide these organisations or individuals with relevant personal information to enable them to carry out their role.

For example, we may provide a contractor attending your property with your name, installation address, telephone number and relevant details about the works so that they can arrange or confirm their attendance and undertake the contracted works.

We seek to limit the information provided to third parties to information reasonably necessary for the purpose for which it is being provided.

Providing personal information to a contractor or service provider for the purpose of fulfilling your order does not necessarily rely upon your consent. Depending upon the circumstances, the lawful basis may instead be that the processing is necessary for the performance of our contract with you or for another applicable lawful basis under UK GDPR.

Where a third party processes personal information on our behalf as a data processor, we will take appropriate steps to ensure that suitable data-protection arrangements are in place.

Some third parties may act as independent data controllers where they have their own legal, professional or regulatory responsibilities. In those circumstances, their own privacy information may also apply.

7. Manufacturers and Suppliers

Where necessary to manufacture, supply, deliver or guarantee products forming part of your order, we may provide relevant information to manufacturers and suppliers.

We will seek to provide only the information reasonably necessary for the relevant purpose.

8. Guarantees, Warranties and Insurance-Backed Guarantees

Where products or installations are covered by a manufacturer's guarantee, Bluemanor Windows guarantee, insurance-backed guarantee or other warranty scheme, we may provide information such as your name, address, contact details, order information and installation details to the organisation administering or providing the guarantee.

This processing may be necessary to fulfil our contract with you, administer the relevant guarantee or comply with applicable requirements.

9. Building Control and Professional Services

Certain projects may require information to be provided to building-control bodies, structural engineers, architects, surveyors or other professional advisers.

Where necessary, we may provide information concerning you, your property and the proposed works to those organisations for the purpose of carrying out the relevant service.

10. Payments

We may process information relating to payments made to or received by Bluemanor Windows.

Payment information may also be processed by our banking, card-payment or other payment-service providers.

We do not retain complete payment-card information where it is processed securely by an independent payment provider.

11. Marketing Communications

Where permitted by law, we may contact existing or prospective customers regarding products, services, promotions or information that we reasonably believe may be relevant to them.

Depending upon the circumstances, we may rely upon consent or legitimate interests and applicable electronic-marketing rules.

You may ask us to stop sending marketing communications at any time by contacting us using the details contained within this Privacy Policy or by using any unsubscribe facility provided within the communication.

Choosing not to receive marketing communications will not prevent us from contacting you where necessary in connection with an enquiry, quotation, existing contract, installation, payment, guarantee, service matter or other non-marketing communication.

12. Photographs and Videos

We may take photographs of a property where reasonably necessary for surveying, installation, technical, evidential, quality-control, service or record-keeping purposes.

Where photographs or videos are intended to be used for marketing purposes, including on our website or social-media channels, we will consider the appropriate lawful basis and any permissions applicable in the circumstances.

Where possible, we will avoid publishing information that unnecessarily identifies an individual or their precise residential address.

13. Telephone Calls

Telephone calls to or from Bluemanor Windows may be recorded for purposes including training, quality monitoring, customer service, dispute resolution and maintaining appropriate records.

Where call recording is in operation, appropriate information will be provided.

14. AI-Assisted Note Taking During Appointments and Site Visits

Authorised Bluemanor Windows staff may use approved AI-assisted note-taking technology during certain customer appointments, meetings, surveys and site visits. Depending on the technology used, this may involve processing audio from the conversation and creating a recording, transcript, notes or an AI-generated summary.

We may use this technology to help maintain accurate records of customer requirements, discussions, instructions and agreed actions; improve continuity between members of our team; support customer service and quality control; and maintain appropriate records in connection with enquiries, quotations, orders, installations, aftersales matters, complaints or disputes.

Where AI-assisted note-taking technology is being used, we will take reasonable steps to make this clear to those present at the time.

Where appropriate, you may ask us not to use the technology or to stop using it during the appointment.

Information processed through an approved AI note-taking service may be processed by a third-party technology provider acting on our behalf. We will take appropriate steps to ensure suitable data-protection arrangements are in place and will consider where the information is stored or processed, including any applicable international-transfer requirements.

Recordings, transcripts, notes and summaries will only be retained for as long as reasonably necessary for the purposes for which they were created and in accordance with our data-retention practices. Access will be restricted, where appropriate, to authorised employees and service providers who require it for legitimate business purposes.

AI-generated notes and summaries are intended to assist our staff. They may be reviewed or corrected by a member of our team and will not be relied upon as the sole basis for decisions that produce legal or similarly significant effects concerning an individual.

15. How Long We Keep Personal Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual, accounting, guarantee and regulatory requirements.

Different information may therefore be retained for different periods.

For example:

• enquiry information may be retained for an appropriate period following your last interaction with us;
• contractual and financial records may be retained for the period required for legal, accounting and taxation purposes;
• customer and installation records may be retained for the duration of applicable product or installation guarantees and for an appropriate period thereafter;
• complaint and dispute records may be retained for as long as reasonably necessary to establish, exercise or defend legal claims; and
• marketing information may be retained until you opt out or until we determine that it is no longer appropriate to retain it.

Where personal information is no longer required, we will take appropriate steps to securely delete, destroy or anonymise it.

16. Security of Your Personal Information

Bluemanor Windows takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Access to personal information is restricted where appropriate to employees, contractors and service providers who require access for legitimate business purposes.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. However, we take reasonable and proportionate steps to protect the information entrusted to us.

17. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate effectively, remember preferences, understand how visitors use our website and measure or improve advertising.

These technologies may involve services provided by third parties, including analytics and advertising providers.

Further information about the cookies we use and the choices available to you can be found within our Cookie Policy.

Where required, non-essential cookies will only be used in accordance with your cookie preferences.

18. Links to Other Websites

Our website may contain links to websites operated by third parties.

Bluemanor Windows is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy information provided by any third-party website you visit.

19. International Transfers

Some service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required to ensure that an appropriate level of protection is provided in accordance with UK data-protection legislation.

This may include relying upon UK adequacy regulations or appropriate contractual safeguards.

20. Your Data Protection Rights

Depending upon the circumstances, you may have rights including:

• The right to be informed – to receive information about how your personal information is processed.
• The right of access – to request a copy of personal information we hold about you.
• The right to rectification – to ask us to correct inaccurate or incomplete information.
• The right to erasure – to request deletion of personal information in certain circumstances.
• The right to restrict processing – to ask us to restrict how personal information is processed in certain circumstances.
• The right to data portability – in certain circumstances, to receive personal information in a structured, commonly used and machine-readable format.
• The right to object – to object to certain processing, including direct marketing.
• Rights relating to automated decision-making – where applicable, you may have rights concerning decisions made solely by automated means which have legal or similarly significant effects.

Not all rights apply in every circumstance. We may need to verify your identity before responding to a request.

We will respond to valid data-protection requests within the timescales required by applicable law.

21. Complaints

If you have concerns about how Bluemanor Windows has handled your personal information, we would encourage you to contact us in the first instance so that we have an opportunity to investigate and respond.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Further information is available from the Information Commissioner's Office at www.ico.org.uk.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal obligations or data-protection practices.

The latest version will be published on our website together with the date on which it was last updated.

23. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your data-protection rights or have concerns about how your personal information has been handled, please contact:

Bluemanor Windows Ltd
Unit 4, Chilford Court
Braintree
Essex
CM7 2QS

Telephone: 01376 322266
Email: sales@bluemanorwindows.co.uk

Last Updated: 16th September 2026

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